This Purchase Policy is effective Feburary 1st , 2022 for all users. 

PAYMENT POLICY

Users (Customers): Our payments are currently done via secure mobile money — MTN, Airtel and Zamtel are all supported. At checkout you enter the phone number registered to your mobile money wallet and approve the prompt that arrives on your handset. You will be notified by email once a payment has been confirmed and given a receipt and order number.

Businesses: A notification will be sent by email and/or phone text/call once an order from your store has been made and payment from our customer has been confirmed. Currently, payments are done via secure mobile money (MTN, Airtel and Zamtel). Once you have registered a mobile money number on your store profile, Peza will be able to deposit the money for the purchase into that wallet. Kindly note that this will be done immediately when our customer receives and confirms the item they have purchased.

How the payment works and what it means for you;

User: Once you identify an item or product on Peza that you would like to purchase, you may go ahead and order the item. A payment is made through mobile money and you will receive an email notification with a receipt and order number. Once the item is dispatched, you will be notified and called when delivery is about to be made. Kindly note that Peza has a service fee of 2% for each transaction made. The fee is automatically included in the total cost of the item. If an order is not delivered, you will receive your money back into your mobile money wallet, however the 2% service fee will not be returned.  

Businesses: Once a business uploads an item or service, it may be purchased by our users. Please note that no additional cost is placed on your business. The cost of the item/product, shipping and service fee is paid by our customers. For example: if store A has a product worth ZMW50 and delivers around Lusaka for a fee of ZMW15, the cost of the product is ZMW65. A transaction fee of 2% is added to this cost, making the total fee paid by our user ZMW66.3. The business will receive a total pay-out of ZMW65 and Peza 2% (ZMW 1.3) as service fee.  

SHIPPING POLICY

Users (Customers): Peza will ensure that your order gets to you as soon as possible. However, please note that the shipping policy is made by the individual store from which you will make a purchase and thus may differ from store to store. If you are unsure of a particular store’s shipping policy, kindly contact Peza or the store.

Businesses: Peza will ensure that each order made by our users is communicated to your store on time. However, we will not directly handle the shipping of items and hence it is the responsibility of each store to ensure that items are delivered securely and on time to our customers. It is recommended to state your shipping policy on your store’s page to make it easier for users.

RETURN POLICY

Users (Customers): Peza will strive to ensure that you have a smooth purchase experience on our platform. Kindly not that the return policy is not fixed and differs from store to store. Additionally, we recommend that you check the return policy of a store before making a purchase. If you are unable to find the description of the store’s return policy, please contact Peza by phone or email and we will assist you.

Businesses: Peza will strive to ensure that each business and service has a smooth experience on our platform. Kindly not that it is the responsibility of each individual business to state whether they do or do not have a return policy. We recommend stating your return policy in your store or business’ description box.